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SMART BUILDINGS

Asset Classes

Focus Area

End-User Experience

Topic

Tenant Assistance

Question #

E1.2 Digital Concierge

Question

Is digital concierge available?

Applicability

Not Applicable to Light Industrial Buildings

Answer

Yes or No or Partial

Description

Digital concierge located on digital kiosks on site or in end-user app. Raise awareness of promotional content and site amenities to encourage end-users to adopt, use and enjoy services. Instant help for end-users when required

Requirements

Demonstrate digital concierge’s ability to provide:
  1. Searchable directory with contact information for key on-site and management personnel, as well as key emergency and city services
  2. Chat-type digital concierge, with a human-like interface via chatbot
  3. Office space room services (ordering food and drink, tracking order and delivery, etc.)
  4. Ability to submit service tickets via the virtual concierge

Documentation

  • Vendor documentation (specifications, commissioning report, technical reports, functionality design reports)
  • BMS specification and design report
  • Compliance Registers
  • Use case — Benefits Realization Report
  • Show verifier app functionality (UI/UX)
  • Integrations Report
  • Sensor markups/drawings/as-built drawings

Lead

Other Notes

Scoring

Yes – 3/3, No – 0/3, Partial – 1/3

Scoring Notes

Full points awarded if all items above are met, partial points awarded if two items are met

Verification