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SMART BUILDINGS

Asset Classes

Focus Area

End-User Experience

Topic

Tenant Assistance

Question #

E1.4 Visitor Management

Question

Is a visitor management system in place?

Applicability

Not Applicable to Healthcare, Enclosed Shopping Centres or Open-Air Retail Buildings

Answer

Yes or No or Partial

Description

Pre-registered visitor self-check-in upon arrival by presenting valid authentication credentials such as QR code or through digital kiosks. Streamline visitor management process and reduce wait times

Requirements

Demonstrate the following abilities:
  1. Visitor pre-registration
  2. Visitor self-check-in
  3. Visitor access granted to select floors, units or amenity spaces within building through elevator dispatch
  4. Host notified of visitor arrival. Option to automatically grant access or wait for host
  5. Tenant or property services visitor approval and credential management

Documentation

  • Digital Enablement Specifications (access control, CCTVs)
  • Vendor documentation (specifications, commissioning report, technical reports, functionality design reports)
  • Compliance Registers
  • Use case — Benefits Realization Report
  • Show verifier app functionality (UI/UX)
  • Integrations Report
  • SPoG/Integrated Building Management Platform Specifications
  • Sensor markups/drawings/as-built drawings

Lead

Other Notes

Scoring

Yes – 2/2, No – 0/2, Partial – 1/2

Scoring Notes

Full points awarded if all items above are met, partial points awarded if two items are met

Verification