SMART BUILDINGS
Asset Classes
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Offices
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Enclosed Shopping Centres
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Open-Air Retail
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Light Industrial
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Multi-Unit Residential Buildings
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Health Care Facilities
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Universal
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Focus Area
End-User Experience
Topic
Tenant Assistance
Question #
E1.4 Visitor Management
Question
Is a visitor management system in place?
Applicability
Not Applicable to Healthcare, Enclosed Shopping Centres or Open-Air Retail Buildings
Answer
Yes or No or Partial
Description
Pre-registered visitor self-check-in upon arrival by presenting valid authentication credentials such as QR code or through digital kiosks. Streamline visitor management process and reduce wait times
Requirements
Demonstrate the following abilities:
- Visitor pre-registration
- Visitor self-check-in
- Visitor access granted to select floors, units or amenity spaces within building through elevator dispatch
- Host notified of visitor arrival. Option to automatically grant access or wait for host
- Tenant or property services visitor approval and credential management
Documentation
- Digital Enablement Specifications (access control, CCTVs)
- Vendor documentation (specifications, commissioning report, technical reports, functionality design reports)
- Compliance Registers
- Use case — Benefits Realization Report
- Show verifier app functionality (UI/UX)
- Integrations Report
- SPoG/Integrated Building Management Platform Specifications
- Sensor markups/drawings/as-built drawings
Lead
Other Notes
Scoring
Yes – 2/2, No – 0/2, Partial – 1/2
Scoring Notes
Full points awarded if all items above are met, partial points awarded if two items are met