SMART BUILDINGS
Asset Classes
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Offices
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Enclosed Shopping Centres
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Open-Air Retail
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Light Industrial
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Multi-Unit Residential Buildings
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Health Care Facilities
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Universal
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Focus Area
Operations and Management
Topic
Change Management
Question #
O1.2 Logging Work Orders
Question
Are end-users able to log faults?
Applicability
Applicable to All Buildings
Answer
Yes or No or Partial
Description
End-user fault logging via app, including ability to tag location and equipment through scanning of QR code or through form input. Property management staff are able to view work orders, relevant documentation and locations via their mobile device or workstation
Requirements
Demonstrate the following:
- Automatic integration with property management software ticketing system
- Ability to provide updates on work order status
- Photo upload capability
- Ability to input job completion and upload photos and notes to work orders
- Ability to flag downstream/upstream system dependencies for mechanical/electrical faults
Documentation
- Vendor documentation (specifications, commissioning report, technical reports, functionality design reports)
- Compliance Registers
- Use case — Benefits Realization Report
- Show verifier app functionality (UI/UX)
- Integrations Report
- SPoG/Integrated Building Management Platform Specifications
Lead
Other Notes
Scoring
Yes – 6/6 No – 0/6 Partial – 3/6
Scoring Notes
Full points awarded if all items above are met, partial points awarded if two items are met