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SMART BUILDINGS

Asset Classes

Focus Area

End-User Experience

Topic

Communication Practices

Question #

E5.2 End-user Feedback

Question

Are functionalities to gather end-user feedback implemented?

Applicability

Applicable to All Buildings

Answer

Yes or No or Partial

Description

Collect end-user feedback on the site conditions and experience (minimum collection frequency: annually)

Requirements

Provide a digital means to collect end-user and tenant feedback, including:
  1. General occupant satisfaction surveys
  2. Location or function-specific occupant satisfaction surveys
  3. Direct communication with building management through live chat or email
  4. Share occupant feedback with tenants

Documentation

  • Digital Enablement Specifications (access control, parking)
  • Tenant experience mobile app RFP
  • Integrations Report

Lead

Other Notes

Scoring

Yes – 4/4, No – 0/4, Partial – 2/4

Scoring Notes

Full points awarded if all items above are met, partial points awarded if two items are met

Verification