SMART BUILDINGS

Asset Classes

Focus Area

End-User Experience

Topic

Tenant Services

Question #

E3.2 Food and Drink Ordering

Question

Is retail food and drink ordering via kiosk or app available?

Applicability

Not Applicable to Multi-Unit Residential or Light Industrial Buildings

Answer

Yes or No or Partial

Description

Order and pay for food and drink via kiosk or the app. Tailor food and drink offerings to suit customer behaviours. Understand customer flow and reduce wait times

Requirements

Demonstrate the ability to:
  1. Receive order receipts via email
  2. Track food delivery times and receive notification when food is ready
  3. Have food delivered to a specific table number
  4. Analyze customer food/drink preferences, average delivery times and stock availability to help food retailers deliver a quality customer experience

Documentation

  • Compliance Registers
  • Use case — Benefits Realization Report
  • Standard Operating Procedures

Lead

Other Notes

Scoring

Yes – 2/2, No – 0/2, Partial – 1/2

Scoring Notes

Full points awarded if all items above are met, partial points awarded if two items are met

Verification