SMART BUILDINGS
Asset Classes
-
Offices
-
-
Enclosed Shopping Centres
-
-
Open-Air Retail
-
-
Light Industrial
-
-
Multi-Unit Residential Buildings
-
-
Health Care Facilities
-
-
Universal
-
Focus Area
End-User Experience
Topic
Tenant Services
Question #
E3.2 Food and Drink Ordering
Question
Is retail food and drink ordering via kiosk or app available?
Applicability
Not Applicable to Multi-Unit Residential or Light Industrial Buildings
Answer
Yes or No or Partial
Description
Order and pay for food and drink via kiosk or the app. Tailor food and drink offerings to suit customer behaviours. Understand customer flow and reduce wait times
Requirements
Demonstrate the ability to:
- Receive order receipts via email
- Track food delivery times and receive notification when food is ready
- Have food delivered to a specific table number
- Analyze customer food/drink preferences, average delivery times and stock availability to help food retailers deliver a quality customer experience
Documentation
- Compliance Registers
- Use case — Benefits Realization Report
- Standard Operating Procedures
Lead
Other Notes
Scoring
Yes – 2/2, No – 0/2, Partial – 1/2
Scoring Notes
Full points awarded if all items above are met, partial points awarded if two items are met