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SMART BUILDINGS

Asset Classes

Focus Area

End-User Experience

Topic

Tenant Services

Question #

E3.4 Delivery Management

Question

Are end-users able to manage large deliveries?

Applicability

Not Applicable to Multi-Unit Residential Buildings

Answer

Yes or No or Partial

Description

Streamline delivery processes. Optimize delivery bay vehicle flow and efficiency. Reduce wait times, queues and blockages in the loading bay and surrounding access roads. Improve communications with delivery drivers and retail tenants

Requirements

Demonstrate the ability to provide:
  1. Centralized digital log of delivery bookings and time plan to eliminate blockages in the loading bay and allow on-time deliveries
  2. Retail tenants can book delivery slots using the end-user app and receive confirmation that their spot has been secured
  3. Delivery vehicle pre-registration (LPR, timeslot allocation, delivery requirements, including bay size, height of vehicle, etc.)
  4. Delivery driver communication (pre-arrival alerts on delays, space availability, vehicle height warnings, LPR details). This content will be communicated via the end-user app and the building digital signage system
  5. Bay capacity and occupancy monitoring to inform drivers on dwell time. This data can be analyzed to inform management on how to best manage retail spaces deliveries

Documentation

  • Vendor documentation (specifications, commissioning report, technical reports, functionality design reports)
  • Compliance Registers
  • Use case — Benefits Realization Report
  • Show verifier app functionality (UI/UX)
  • Integrations Report
  • SPoG/Integrated Building Management Platform Specifications

Lead

Other Notes

Scoring

Yes – 3/3, No – 0/3, Partial – 1/3

Scoring Notes

Full points awarded if all items above are met, partial points awarded if two items are met

Verification