SMART BUILDINGS
Asset Classes
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Offices
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Enclosed Shopping Centres
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Open-Air Retail
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Light Industrial
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Multi-Unit Residential Buildings
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Health Care Facilities
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Universal
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Focus Area
End-User Experience
Topic
Communication Practices
Question #
E5.2 End-user Feedback
Question
Are functionalities to gather end-user feedback implemented?
Applicability
Applicable to All Buildings
Answer
Yes or No or Partial
Description
Collect end-user feedback on the site conditions and experience (minimum collection frequency: annually)
Requirements
Provide a digital means to collect end-user and tenant feedback, including:
- General occupant satisfaction surveys
- Location or function-specific occupant satisfaction surveys
- Direct communication with building management through live chat or email
- Share occupant feedback with tenants
Documentation
- Digital Enablement Specifications (access control, parking)
- Tenant experience mobile app RFP
- Integrations Report
Lead
Other Notes
Scoring
Yes – 4/4, No – 0/4, Partial – 2/4
Scoring Notes
Full points awarded if all items above are met, partial points awarded if two items are met