SMART BUILDINGS
Asset Classes
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Offices
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Enclosed Shopping Centres
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Open-Air Retail
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Light Industrial
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Multi-Unit Residential Buildings
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Health Care Facilities
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Universal
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Focus Area
End-User Experience
Topic
Tenant Assistance
Question #
E1.2 Digital Concierge
Question
Is digital concierge available?
Applicability
Not Applicable to Light Industrial Buildings
Answer
Yes or No or Partial
Description
Digital concierge located on digital kiosks on site or in end-user app. Raise awareness of promotional content and site amenities to encourage end-users to adopt, use and enjoy services. Instant help for end-users when required
Requirements
Demonstrate digital concierge’s ability to provide:
- Searchable directory with contact information for key on-site and management personnel, as well as key emergency and city services
- Chat-type digital concierge, with a human-like interface via chatbot
- Office space room services (ordering food and drink, tracking order and delivery, etc.)
- Ability to submit service tickets via the virtual concierge
Documentation
- Vendor documentation (specifications, commissioning report, technical reports, functionality design reports)
- BMS specification and design report
- Compliance Registers
- Use case — Benefits Realization Report
- Show verifier app functionality (UI/UX)
- Integrations Report
- Sensor markups/drawings/as-built drawings
Lead
Other Notes
Scoring
Yes – 3/3, No – 0/3, Partial – 1/3
Scoring Notes
Full points awarded if all items above are met, partial points awarded if two items are met