EN   FR

SUSTAINABLE BUILDINGS

Asset Classes

Focus Area

Accessibility and Wellness

Topic

Occupant Experience

Question #

A4.2 — Occupant Satisfaction Survey

Question

Was an occupant satisfaction survey conducted in the last three years?

Applicability

Applicable to all buildings (systems or equipment in the owner or landlord’s control)

Answer

Select all components covered in the survey:
  • Quality and effectiveness of building management and services
  • Air quality
  • Thermal comfort
  • Lighting
  • Acoustics, and/or noise
  • Frequency and timeliness of communication and response times
  • Inclusivity
  • [Healthcare] Ease of interaction
  • [Healthcare] Privacy
  • Other

Description

Conducting regular occupant satisfaction surveys can help management better understand the issues/priorities that matter most to occupants. Surveys can also help improve management-tenant relationships, and inform management priorities.

Requirements

  1. Conduct an occupant satisfaction survey every two years, at a minimum
  2. The survey must be provided to at least 50% of building occupants
  3. Record the date the survey was distributed and survey recipients
  4. Advertise the survey in different media channels, as appropriate, to encourage occupant participation
  5. Compile survey results, detail corrective actions planned and implemented
Also see Other Notes

Documentation

  • Survey questions
  • Sample of occupant responses received
  • Summary report, corrective actions planned and implemented

Adapted BB3 Question

Question 10.02.01 – Does building management regularly conduct an occupant satisfaction survey that includes the following components?

Suggested Lead

In-house

References

None

Crosswalk

TBD

Other Notes

Although there is no minimum rate of response required, a rate of 30% is encouraged for results to be considered informative

Scoring

1 Point per option, up to 4 Max Points

Verfication