In order for building maintenance staff to effectively manage the building’s water use, training should be provided which addresses the topics of water assessment, benchmarking, tracking and monitoring, WCMs and hazards, such as mould, leaks and Legionella.

Over time, technologies and preferred practices in building operations and maintenance change. Providing regular professional development opportunities is a good way to help retain staff. Offering training and educational opportunities related to environmental/sustainable building performance not only benefit staff but improve the performance of the building when staff training is applied at the building level.